Connect with Us

  • Visit us at NYC311 Online.
  • Text us at 311-692. NYC311 Text is offered free of charge but Message and Data Rates may apply.
  • Call us at 311 or 212-NEW-YORK (212-639-9675) from outside New York City.
  • Skype call us at 212-NEW-YORK (212-639-9675).
  • Contact us using a Video Relay Service (VRS) at 212-NEW-YORK (212-639-9675).
  • Contact us using TTY or Text Telephone at 212-504-4115.
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Our Mission

NYC311’s mission is to provide the public with quick, easy access to all New York City government services and information while offering the best customer service. We help Agencies improve service delivery by allowing them to focus on their core missions and manage their workload efficiently. We also provide insight to improve City government through accurate, consistent measurement and analysis of service delivery.


NYC311 is available 24 hours a day, 7 days a week, 365 days a year. We work to make government services accessible for all. You can translate NYC311 Online into more than 100 languages through the dropdown menu at the top right of this page. If your language is not available here, you can get help in more than 175 languages by calling 311. People who are deaf, hard of hearing, or speech-impaired can contact us at 212-NEW-YORK (212-639-9675) using a Video Relay Service (VRS), or at 212-504-4115 using TTY or Text Telephone. Contact 311 to submit language access complaints, questions, and requests.

Read the Language Access Implementation Plan

For more information about language access, contact:

NYC311 Language Access Coordinator
Michael Hutchinson
Finance and Contracts Director
(212) 504-4461