Coronavirus (COVID-19) Alert

The Office of Child Support Services (OCSS) Borough Offices and Customer Service Walk-In Center are closed until further notice.

All child support appointments are conducted over the telephone.  In-person appointments are not available at this time.  If you are scheduled for an appointment, you will be mailed a notice with the details of your appointment.  Please complete, sign and return the application form and participate in the telephone interview.  If your appointment is scheduled beginning April 1, 2021 or later and you do not complete the interview process, your benefits may be reduced or discontinued.

Visit the Child Support Services page for information on how to:

  • Submit inquiries related to child support assistance.
  • Apply for child support.
  • Make a child support payment.
  • Apply for relief from an administrative enforcement.

Court Information

The New York State Court System is open virtually for pending child support cases. Family Court is accepting support establishment and modification petitions, stipulated agreements, and motion requests. 

Visit the New York City Family Court website for more information.

You can get help with:

  • General questions about the child support program
  • Specific questions about your child support case
  • Payments/obligations
  • Office locations
  • Enforcement measures
  • Changing an address

Online

Visit New York Child Support Online.

Email

You can email your questions to dcse.cseweb@dfa.state.ny.us.

Mail

Send a letter to:

NYC OSS
P.O. Box 830
Canal Street Station
New York, NY 10013

Phone

  • Agency: New York State Office of Children and Family Services
  • Division: Child Support Helpdesk
  • Phone Number: (888) 208-4485
  • Business Hours: Monday - Friday: 8:30 AM - 5 PM
  • Staff is available through the automated phone system during business hours. For help with child support, choose General Information from the automated list of options.

Coronavirus (COVID-19) Alert

Due to the COVID-19 pandemic, the Office of Child Support Services (OCSS) Borough Offices and Customer Service Walk-In Center are closed until further notice.

Visit a child support worker at the Human Resources Administration (HRA) Office of Child Support Services (OCSS) Customer Service Walk-In Center for questions about child support obligations, payments, enforcement measures, and related issues. You do not need an appointment.

OCSS Customer Service Walk-In Center
151 West Broadway, 4th Floor (between Worth and Thomas Streets)
New York, NY
Business Hours: Mon - Fri, 8:00 AM - 7:00 PM (except holidays)

You can get help by phone with any questions about visiting the OCSS Customer Service Walk-In Center.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

Online

Visit New York Child Support Online.

By Phone

Get payment information, account status, or make changes to account information. You need a Personal Identification Number (PIN) to get case-specific information.

  • Agency: New York State Office of Children and Family Services
  • Division: Child Support Automated lnformation Line
  • Phone Number: (800) 846-0773
  • Business Hours: 24 hours, 7 days a week