• Agency: Mayor's Office of Immigrant Affairs
• Division: New Americans Hotline
• Phone Number: (800) 566-7636
• Business Hours: Monday - Friday: 9 AM - 8 PM
• You'll hear an automated message that will ask for your language. During business hours, you'll then be connected to an agent.

Locate an Immigration Detainee

You can use the Department of Homeland Security website to find a family member who is in immigration detention. Enter your family member's information on the Online Detainee Locator System.

If you need help with a deportation case, the New Americans Hotline will refer you to organizations that can provide free and confidential assistance with immigration legal issues.

City's Restrictions on Immigration (ICE) Detainers

On November 14, 2014, Mayor de Blasio signed two laws to restrict the circumstances in which New York City will honor immigration detainers, and to remove federal immigration enforcement from City facilities. These laws went into effect on December 14, 2014.

Immigration, or "ICE," detainers are requests from federal immigration enforcement officials. These requests ask local police and jails to keep individuals in custody beyond the time when they would otherwise be released, so that federal immigration officials can take custody.

As a result of the two laws signed by Mayor de Blasio, the City only complies with these requests when they are supported by a judicial warrant and when the individual has either been convicted of a serious or violent felony or is a possible match on a terrorist watch list.

In addition, as of February 13, 2015, immigration enforcement authorities no longer maintain an office at Department of Correction facilities at Rikers Island.

These laws are intended to foster trust between immigrant communities and police. They prevent individuals who are not public safety threats from being transferred into the federal immigration enforcement system.

If you have questions about an individual legal situation, you should speak to an attorney. The New Americans Hotline can help you find free or low-cost legal assistance.

Supreme Court Ruling on Travel Ban

On June 26, 2018, the Supreme Court held that President Trump's third travel ban, issued on September 24, 2017, is lawful. This ban applies travel restrictions by barring visa issuance to certain people from 7 countries, subject to some exemptions.

The travel ban impacts nationals of the following countries:

• Iran
• Somalia
• Syria
• North Korea
• Libya
• Venezuela
• Yemen

Learn more about the travel ban.

Call 311 for assistance by phone.

• Agency: Mayor's Office of Immigrant Affairs
• Division: ActionNYC Hotline
• Phone Number: (800) 354-0365
• Business Hours: Monday - Friday: 9 AM - 6 PM
• You'll hear an automated message that will ask for your language. During business hours, you'll then be connected to an agent.

• Agency: Department of Youth and Community Development
• Division: Youth Connect
• Phone Number: (800) 246-4646
• Business Hours: Monday - Friday: 9 AM - 5 PM

"We Are New York"

"We Are New York" is a show for people learning English. You can watch this show on Channels 25 and 74. You can find schedule information online. Learn more at We Speak NYC.

• Agency: Mayor's Office of Immigrant Affairs
• Division: ActionNYC Hotline
• Phone Number: (800) 354-0365
• Business Hours: Monday - Friday: 9 AM - 6 PM
• You'll hear an automated message that will ask for your language. During business hours, you'll then be connected to an agent.

Call 311 for assistance by phone.

Application Forms and Guides

You can get immigration and citizenship application forms and guidelines by phone or online. 

Internet access is available at local Libraries.

Online

Get information about immigration application forms and fees.

By Phone

You can request immigration or citizenship application forms through an automated telephone system.  You must provide a mailing address in order for the requested form to be mailed.

• Agency: Bureau of Citizenship and Immigration Services Forms Request Line
• Division: USCIS National Customer Service Center
• Phone Number: (800) 375-5283
• Business Hours: Monday - Friday: 8 AM - 8 PM

Where to Send your Application

You can get the most current information about where to file immigration or citizenship applications by calling the U.S. Citizenship and Immigration Service (USCIS) National Customer Service Center or by going to USCIS.gov. TTY assistance is available for the deaf and hard of hearing by calling (800) 767-1833.

• Agency: Bureau of Citizenship and Immigration Services Forms Request Line
• Division: USCIS National Customer Service Center
• Phone Number: (800) 375-5283
• Business Hours: Monday - Friday: 8 AM - 8 PM

Immigration Application Delayed

The Mayor's Office of Immigrant Affairs (MOIA) provides assistance when there is a long delay after you have submitted an application for citizenship, naturalization, a green card, or other immigration status or benefit.

If the delay is less than 6 months:

Call the U.S. Citizenship and Immigration Services (USCIS) National Customer Service Center.

• Agency: Bureau of Citizenship and Immigration Services Forms Request Line
• Division: USCIS National Customer Service Center
• Phone Number: (800) 375-5283
• Business Hours: Monday - Friday: 8 AM - 8 PM

If the delay is over 6 months:

MOIA can contact USCIS for you.

Call 311 for assistance by phone.

Call 311 for assistance by phone.

English and Civics Classes

To be admitted into the class, you must present proof of Lawful Permanent Residence by showing the following:

• Green Card
• Passport with valid I-551 stamp

You can get more information online or by phone.

Online

Get information about free English and Civics classes.

By Phone

Call 311 for assistance.