You can report a problem with a yellow or green taxi driver or vehicle, including:
- Using a cell phone while driving, even if it’s a hands-free headset
- Overcharging or demanding tips
- Refusing to accept a credit card, demanding an extra fee to use a card, or requesting that a card be swiped again after payment was confirmed
- Not using E-Z Pass for tolls
- Refusing to pick you up
- Refusing your request to change how the radio, air conditioner, or heater is set
- Unsafe driving
- Route complaints
- Being discourteous or rude
- Not displaying a license, or displaying someone else's license
- A dirty condition or bad odor in the vehicle, including cigarette smoke and body odor
- Broken or missing air conditioner, heater, credit card machine, information screen, lights, windows, or seatbelts
What Happens Next
For the Taxi and Limousine Commission (TLC) to take action against a driver, you must participate in a hearing.
If you live in New York, New Jersey, or Connecticut, you may participate in person at 31-00 47th Avenue in Queens or by phone. If you live somewhere else, you may participate by phone or by submitting written testimony.
If you decline a hearing, your complaint will be sent to the TLC, but no action will be taken against the driver.
Passenger information is not provided to a driver unless there are legal proceedings after a TLC hearing.