Property owners can report a sewer backup or flooding in a building during and after an event, even if the condition has cleared and the water is gone.
What You Need
You must provide your contact information so the Department of Environmental Protection (DEP) can contact you, if necessary. DEP will not be able to investigate your complaint without accurate information. You should keep records of your 311 Service Request number (begins with 311- ) or DEP Customer Service Request Number (CSR#), if you receive one.
Learn more about sewer backups.
What Happens Next
DEP will inspect the location within 6 hours of receiving the complaint. A heavy rainfall or large snowmelt may cause inspection delays.
If DEP confirms a backup in the City's sewer system, they will start the repair process. If DEP cannot confirm the location or cause of the backup, they may perform a flush of the system to ensure it is working properly.
If DEP confirms the backup was due to an issue with your private sewer service line, you will be issued a Notice to Repair. Property owners own and are responsible for maintaining and repairing their sewer service line, which connects their property to the City's sewer main in the street. Repairs could be covered under your homeowners' insurance or DEP's AWR Service Line Protection Program, if you are currently enrolled.
To learn more about DEP's AWR Service Line Protection Program, go to the Water and Sewer Service Line Protection Program page.
