You can get assistance with:

  • Eligibility
  • Required documentation
  • Filing claims
  • Denials
  • Checking payment status

You should file within the first week that you become totally or partially unemployed.


Visit the New York State Department of Labor's website.

By Phone

  • Agency: New York State Department of Labor
  • Division: Unemployment Insurance Division
  • Phone Number: (888) 209-8124
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Haitian-Creole, Mandarin, Russian, and Spanish.