In general, there is no trash or recycling collection on sanitation holidays but that is subject to change. You can check back near the date of the holiday to confirm the collection schedule.

• If a holiday occurs on your trash collection day, put your items out after 4 PM that day for collection beginning the next day.
• If a holiday occurs on your recycling collection day, put your items out after 4 PM the day before your next scheduled recycling collection day.

2021 Sanitation Holidays

You can make a complaint about chronic missed collection.

Curbside Composting collection will return in October 2021 with the goal of lowering the carbon footprint and broadening access to composting services.

Residents will now be required to opt-in to the service, allowing DSNY to provide weekly collection where there is demand. The service will continue to grow as demand grows.

Learn more and sign up for Curbside Composting.

If your item is too large to fit in a regular sized (not dual-bin) collection truck, you can break the item into pieces. If the item cannot be broken down, you may need to hire a private removal service.

If you want to know if DSNY can collect your item, you can send a description and dimensions in writing.

By Email

Send an email to customerservice@dsny.nyc.gov.

By Mail

Department of Sanitation
Central Correspondence Unit
59 Maiden Lane, 5th Floor
New York, NY 10038

City Property

You can make a complaint about uncollected trash in front of City-owned property that normally receives pick-up from a City garbage truck.

Only a building official at the site may make a complaint. The official must provide a name and contact number.

Public Schools

Missed collections can only be reported by school officials. In order to report a missed collection, you must contact the Department of Education (DOE) Division of School Facilities in Long Island City.

For information on school schedules, you must contact the DOE Division of School Facilities in Long Island City.

Contact information for School Facilities is available through the school.

If you put items out the evening before a non-collection day, you could be given a ticket.

If you put bulk items larger than 4 feet by 3 feet out for disposal without scheduling an appointment the evening before your collection day, you can leave them curbside and schedule an appointment.

Sanitation ticketing agents know when an area has a trash and recycling collection backlog. A reported backlog reduces the chance that you will get a ticket, or Notice of Violation, when your items are curbside. You still may get a violation.

If you receive a Notice of Violation after reporting a missed trash or recycling collection, get a copy of the Service Request you filed. You should also submit evidence for an Environmental Board hearing.