You can file a complaint about residential rental agencies in the City that do not post the "Notice about Tenant Screening Reports" sign required by law. 

The sign must include: 

  • If the agency uses tenant screening reports to make rental decisions 
  • Which tenant screening reporting company the agency uses 
  • The agency's duty to tell you if they do not lease or rent to you based on your tenant screening report 
  • Your right to dispute the information on your tenant screening report directly with the tenant screening reporting company 
  • How you can get a free copy of your tenant screening report and your credit report

Call 311 for assistance.

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.