Call 911
Call 911 to report:
  • A person stuck in an elevator
  • An open and unguarded elevator shaft
  • An elevator operating in a dangerous manner
  • An elevator moving before the doors are completely closed
  • Elevator doors opening between floors

Need something else?

You can report an elevator or escalator that is:

  • Not working
  • Not inspected
  • Installed without a permit

Residential tenants can also report a dirty elevator within their rental building.

You can report an elevator or escalator that is not working. Elevators and escalators must be inspected several times per year.

To report a problem with a New York City Housing Authority (NYCHA) public housing elevator, go to the NYCHA Public Housing Maintenance Complaint page.

You can report an elevator or escalator that is not inspected or was installed without a permit. Elevators and escalators must be inspected several times per year.

To report a problem with a New York City Housing Authority (NYCHA) public housing elevator, go to the NYCHA Public Housing Maintenance Complaint page.

Coronavirus (COVID-19) Alert

Due to Coronavirus (COVID-19) health and safety concerns, Department of Housing Preservation and Development (HPD) staff will wear masks if inspection is required/attempted. Tenants are also asked to wear masks during any inspection.

You can make a complaint about a maintenance problem inside a residential building elevator, including:

  • Dirty or unsanitary conditions
  • Broken glass or mirrors
  • Broken light fixtures

Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent.

If you live in a co-op or condo, you should first report apartment maintenance issues to the owner, management company, or board before filing a complaint with HPD.

To report a problem with a New York City Housing Authority (NYCHA) public housing elevator, go to the NYCHA Public Housing Maintenance Complaint page.

What Happens Next

The Department of Housing Preservation and Development (HPD) investigates maintenance complaints and tickets owners who break the law.

Due to Coronavirus (COVID-19) health and safety concerns, Department of Housing Preservation and Development (HPD) staff will wear masks if inspection is required/attempted. Tenants are also asked to wear masks during any inspection.

HPD will attempt to contact your building's managing agent to advise them that a complaint has been filed and that a violation may be issued if the condition is not corrected immediately. HPD will also attempt to call you back to see if the condition was corrected. If you indicate that the condition was corrected, HPD will close the complaint.

Learn more about HPD complaints and inspections.

Learn more about housing quality and safety issues on the HPD website.

Inspections

If it was not corrected or HPD cannot reach you, a uniformed Code Enforcement inspector will be sent to inspect the reported condition. If English is not your primary language, let the Inspector know and they can call a translator to help.

The owner/agent is not notified of the inspection date. Inspectors will also check for the following violations: smoke detectors, carbon monoxide detectors, lead-based paint (if there is a child under six), window guards (if there is a child under 11), double cylinder locks, and bars on the fire escape windows.

Additional Assistance

There is additional support available for tenants in rent-controlled or rent-stabilized apartments. To learn more, go to the Rent Regulated Apartments page.

For more information about residential property maintenance requirements and tenant rights and responsibilities, use the Housing Rules for Owners and Tenants page.

Copies of maintenance complaints are available for both Tenants and Landlords.For additional questions about a complaint or to get copies of complaints, go to the HPD Building Information and Code Enforcement Borough Service Centers page.

Housing Court

If you made a complaint and your landlord didn't fix the problem, you can take legal action in Housing Court. Document all contact with your landlord and HPD about the conditions in your apartment so you can use it in court.

To learn more about Housing Court, go to the Housing Court for Tenants and Landlords page.

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