You can file a complaint about billing disputes with any hotel, motel, or bed and breakfast in New York City.
The Department of Consumer Affairs (DCA) does not handle health and sanitation problems, such as bed bugs or lack of heat or air conditioning.
What Happens Next
If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.