You can report a problem with home care services. Types of home care services include:

  • Medicaid- or Medicare-funded home care
  • Expanded In-Home Services for the Elderly (EISEP)
  • Privately paid home care

Residents of Manhattan, Queens, Brooklyn, and the Bronx can receive professional medical assistance at home from a certified home health agency.

You can make a complaint about these in-home services to NYC Health and Hospitals.

Call 311 for assistance by phone.

You can make complaints about home care services provided by the Human Resources Administration (HRA) CASA program, such as:

  • Case handling
  • Staff behavior
  • Type of care
  • Quality of care
  • Caregiver
  • Vendor Agency

Call 311 for assistance by phone.

You can make a complaint about Medicaid funded home care services provided by the Managed Long Term Care (MLTC) program by calling the NYS Department of Health.

Complaints about services can include: 

  • Type of care
  • Quality of care
  • Caregiver
  • Vendor Agency

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The Department for the Aging (DFTA) funds the Expanded In-Home Services for the Elderly Program (EISEP), for seniors 60 and older.  The program provides in-home care in addition to the informal care that the senior's family provides.  A home care attendant provided through EISEP usually does not visit more than 4 hours a day, 5 days a week. Generally, there are no services during the weekend.

You can make a complaint about the home care service currently being provided through EISEP for a senior who is 60 or older.  

DFTA does not accept complaints about home care agencies that are funded by the Human Resource Administration through Medicaid or any other Managed Medicaid Long Term Care provider.

Call 311 for assistance by phone.

The New York State Department of Health accepts complaints about home attendant services that the client paid for directly.

  • Agency: New York State Department of Health
  • Division: Home Health Hotline
  • Phone Number: (800) 628-5972
  • Business Hours: Monday - Friday: 10 AM - 4 PM

You can make a complaint about all home attendant services licensed by the New York State Department of Health, including services paid for by Medicare.

  • Agency: New York State Department of Health
  • Division: Home Health Hotline
  • Phone Number: (800) 628-5972
  • Business Hours: Monday - Friday: 10 AM - 4 PM

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