If you need help accessing Department of Finance (DOF) programs and services because of a disability or medical condition, you can request a reasonable accommodation.
The Americans with Disabilities Act (ADA) defines a disability as a physical or mental impairment that substantially limits one or more major life activities.
This includes physical disorders affecting the:
- Respiratory system
- Cardiovascular system
An example of a mental impairment is decreased mental function due to a disease or long-term condition.
If a qualifying medical event, such as hospitalization, occurred for a substantial time during the filing period, you may also be eligible to apply for a deadline extension to apply for or renew a benefit or participate in one of DOF’s programs.
Get more information about requesting an accommodation or making a complaint.
Call 311 for assistance by phone.
Conditions Not Covered by the ADA
The following are not considered a physical or mental condition under the Americans with Disabilities Act:
- Common cold or flu
- Broken bone that is expected to heal completely
- Old age
Filing an Accommodation Complaint
If you feel that a DOF program or service is not accessible to you, you can file a complaint by mail with the agency's Disability Service Facilitator. You or your representative should make a complaint as soon as possible, but no later than 60 days after the incident.
Your complaint should include:
- A description of the problem or incident
- The location and date of the incident
- Your contact information, if you want the Facilitator to follow-up with you
Mail the complaint to:
Attn: Disability Service Facilitator
375 Pearl Street, 26th Floor
New York, NY 10038
What Happens Next
Within 15 calendar days of receiving the request, the Facilitator will contact you to discuss it and any possible resolutions.
Within 15 calendar days of this contact, the Facilitator will respond to the applicant in writing or, where appropriate, in an accessible format, such as large print, Braille, or audio recording. This response will explain DOF’s position and offer options for resolving the issue, where applicable.