All New York City agencies, offices, and customer service centers should be able to provide free interpretation to assist customers who do not speak English or who are more comfortable communicating in another language.
All agencies must also translate their most commonly distributed materials into 10 designated citywide languages.
You can make a complaint about the lack of interpretation or translation at a City agency or about the quality of language access.
You can also request that a City agency or office provide additional language access services to the public.
Your case will not be hurt if you make a complaint or request.
You can make a complaint or request no matter what your immigration status is.
You are not required to leave your name, if you want to be anonymous. If you do leave your name and address, the agency will send you a letter explaining what they have done to respond to your complaint or request.