Paid care workers include homecare and domestic workers such as:

  • Nannies
  • Caregivers
  • Home health aides
  • Personal care aides
  • Home attendants
  • House cleaners

Paid care workers and employers in New York City can contact the Department of Consumer Affairs about:

  • Legal rights for workers
  • Legal responsibilities for employers
  • Workplace questions
  • Workplace complaints
  • Resources

You can also submit questions online, by email or telephone.


By Phone

Call 311 for assistance.

The Paid Care Division is dedicated to:

  • Defending the rights of paid care workers
  • Improving the quality of paid care jobs
  • Strengthening the paid care system

The Division supports paid care workers and employers in NYC through:

  • Public outreach to inform workers about their rights and available City resources
  • Complaint intake and referrals to address workplace violations at the local, state, and federal levels
  • Research and policy development on worker demographics, working conditions, and industry standards
  • Research and policy development on employer compliance with workplace laws, and the effectiveness of worker cooperatives

Learn more about resources available to paid care workers.

In his 2019 State of the City Address, Mayor Bill de Blasio announced that the administration is expanding the mission and the name of the Department of Consumer Affairs (DCA) to the Department of Consumer and Worker Protection (DCWP).

You can check DCA's website for updates.

Visit the Department of Consumer Affairs' website.

Workers' Rights Campaign

The Workers' Rights Campaign introduces the newly renamed DCWP as a City agency that fights for every worker in NYC regardless of job or immigration status.

DCWP enforces different municipal labor laws, including: 

  • Fair Workweek
  • Freelance
  • Paid Care
  • Paid Safe and Sick Leave