Coronavirus (COVID-19) Alert

Due to COVID-19, all Family Welcome Centers (FWC) staff members are providing assistance Monday through Friday via email, phone, and video conference only.

Family Welcome Center staff can support with:

  • Questions about admissions
  • Guidance for students new to New York City
  • Enrollment
  • Information about offers and waitlists (after offers are released)
  • Adding your child to waitlists and accepting/declining offers (when waitlists are open)

The fastest way to reach Family Welcome Center staff is by completing a Support Request form online.

Visit the Family Welcome Center website.

Submit a Family Welcome Center (FWC) Support Request form.

Need something else?

New York City families can get help with public school enrollment and admissions at Department of Education (DOE) Family Welcome Centers.

Centers may be closed on holidays. Check DOE's website for information.

Visit the Family Welcome Center website.

  • Agency: Department of Education
  • Division: Belmont Plaza Family Welcome Center
  • Address: 1 Fordham Plaza, 7th Floor, Bronx, NY, 10458
  • Phone Number: (718) 329-8050
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Unionport Family Welcome Center
  • Address: 1230 Zerega Avenue, Room 24, Bronx, NY, 10462
  • Phone Number: (718) 828-7546
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Ocean Avenue Family Welcome Center
  • Address: 1780 Ocean Avenue, 3rd Floor, Brooklyn, NY, 11230
  • Phone Number: (718) 758-7672
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Bay Ridge Family Welcome Center
  • Address: 415 89th Street, 5th Floor, Brooklyn, NY, 11209
  • Phone Number: (718) 759-4942
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Brownsville Family Welcome Center
  • Address: 1665 St. Mark's Avenue, Room 116, Brooklyn, NY, 11233
  • Phone Number: (718) 240-3598
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Fort Greene Family Welcome Center
  • Address: 29 Fort Greene Place, Brooklyn, NY, 11217
  • Phone Number: (718) 804-6599
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Chelsea Family Welcome Center
  • Address: 333 7th Avenue, 12th Floor, Room 1211, NY, 10001
  • Phone Number: (212) 330-9442
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: George Washington Campus Family Welcome Center
  • Address: 549 Audubon Avenue, Room 220, New York, NY, 10040
  • Phone Number: (212) 342-8304
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Harlem Family Welcome Center
  • Address: 388 West 125th Street, 7th Floor, Room 713, New York, NY, 10027
  • Phone Number: (212) 342-8304
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Beach Channel Campus Family Welcome Center
  • Address: 100-00 Beach Channel Drive, Room 171A, Rockaway Park, NY, 11694
  • Phone Number: (718) 734-3300 x6174
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Flushing Family Welcome Center
  • Address: 30-48 Linden Place, Flushing, NY, 11354
  • Phone Number: (718) 281-3422
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Jamaica Family Welcome Center
  • Address: 90-27 Sutphin Boulevard, 1st Floor, Jamaica, NY, 11435
  • Phone Number: (718) 557-2786
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Long Island City Family Welcome Center
  • Address: 28-11 Queens Plaza North, 3rd Floor, Long Island City, NY, 11101
  • Phone Number: (718) 391-6270
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM

  • Agency: Department of Education
  • Division: Staten Island Family Welcome Center
  • Address: 715 Ocean Terrace, Building A, Staten Island, NY, 10301
  • Phone Number: (718) 420-5617
  • Business Hours: Monday - Thursday: 8 AM - 5 PM; Friday: 8 AM - 3 PM