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You can file a complaint about professional misconduct against a pharmacist within the state of New York.

Professional misconduct includes the following but is not limited to:

  • Permitting or aiding an unlicensed person to perform activities requiring a license
  • Practicing beyond the scope of the profession
  • Releasing confidential information without authorization
  • Failing to return or provide copies of records on request
  • Abandoning or neglecting a patient in need of immediate care
  • Performing unnecessary work or unauthorized services
  • Practicing under the influence of alcohol or other drugs

Complaints must be submitted in writing to the New York State Office of Professional Discipline (OPD). Complaints cannot be filed by phone.

You can submit your complaint by mail to an OPD Regional Office or by fax to (212) 951-6420.

Get more information and download a complaint form.

Get a list of OPD Regional Office locations.

If you need more information or assistance with filing a complaint, you can contact the New York State Office of the Professions. 

Please note that complaints must be submitted in writing and cannot be filed by phone.

  • Agency: New York State Education Department
  • Division: Office of the Professions Professional Discipline
  • Phone Number: (800) 442-8106
  • Business Hours: Monday - Friday: 9 AM - 5 PM