• All New Yorkers, regardless of immigration status, have rights and protections under the law. 
  • The City of New York does not conduct federal immigration enforcement. The New York City Police Department does not ask about the immigration status of crime victims, witnesses, or other people who ask for help.
  • The City of New York has confidentiality protections in place for all New Yorkers, regardless of immigration status, who are accessing important City services.
  • Federal enforcement officers, which includes ICE, cannot enter hospitals, schools, or shelters.

For more information about your rights and to review a fact sheet in multiple languages, go to

Use the Immigration and Citizenship page for immigration and citizenship applications, resources, and services, including ActionNYC immigration legal help.

If ICE is at your home or if someone has been detained, you can call 311 to be transferred to an Agency that can help you and you can leave a message.

  • Agency: Mayor's Office of Immigrant Affairs
  • Division: ActionNYC Hotline
  • Phone Number: (800) 354-0365
  • Business Hours: Monday - Friday: 9 AM - 6 PM
  • You'll hear an automated message that will ask for your language. During business hours, you'll then be connected to an agent.