GetFoodNYC provides fresh and frozen meals which may require some preparation in either an oven or microwave.

Each delivery contains enough food for 3 days. A maximum of 2 people in each household may receive food.

Dietary Requests

Kosher, Halal, Vegetarian, Pan-Asian and Latin meals are available in limited quantities. These food options may be frozen meals, shelf stable meals, or pantry boxes.

• Kosher meals meet the requirements of Jewish law.
• Halal meals contain meat prepared as prescribed by Muslim law.
• Vegetarian meals do not contain any meat.
• Pan-Asian meals are prepared as if from an Asian country, such as China, Japan, or Thailand.
• Latin meals are prepared as if from a Latin American country, such as Cuba, the Dominican Republic, Puerto Rico, or Brazil.

Due to limited quantities, if Pan-Asian or Latin meals are not available at time of delivery, a non-specialty meal will be sent.

Learn about Kosher and Halal certifications.

Other dietary requests cannot be met at this time.

GetFoodNYC labels ingredients in food packages. If you receive a food item that is not safe for you to consume, you may donate it to someone else in need if you wish and are able to do so.

Food is typically delivered between 8 AM and 5 PM. GetFoodNYC is not able to give a smaller delivery window at this time.

There are 2 options to place an order:

• You can place one order at a time and reorder one day before your last delivery, OR
• You can choose 2 weeks of recurring orders at the current rate of two deliveries per week. (The first delivery will be delivered within 6 days of the initial order date).

Holidays

In observance of Rosh Hashanah, Yom Kippur, Sukkot, Shmini Atzeret, and Simchat Torah, GetFoodNYC clients with Kosher deliveries will receive their food in advance of these holidays.

Early deliveries will begin on September 2 and continue through September 27. GetFoodNYC’s Kosher vendors will not deliver food on the following days:

• September 7 and 8
• September 16
• September 21 and 22
• September 28 and 29

Delivery Drivers

By signing up for this service, you agree that GetFoodNYC can share your name, phone number, address, and any access restrictions or instructions (locked outer gate, broken buzzer, etc) with food vendors and delivery drivers working with GetFoodNYC to ensure the food is delivered to you.

GetFoodNYC will never ask for money or credit card information to complete deliveries. If this happens, submit feedback to GetFoodNYC as soon as possible with the phone number of the person who requested this, if available.

Delivery Status

Status updates are not available at this time. GetFoodNYC is working on adding this feature soon.

Delivery Cancellations

To prevent waste, GetFoodNYC will cancel deliveries when vendors’ drivers report the following scenarios:

• Delivery was refused by the client 
• Unable to deliver 2 consecutive times 
• Client was not at the location (moved/deceased) 
• Client requested to be removed from program or have their deliveries cancelled 

GetFoodNYC will contact clients who have had their deliveries cancelled and offer them an option to continue service. 

You can submit feedback or make a complaint about the GetFoodNYC program. You can:

• Report that you will need food assistance from the City after the GetFoodNYC program is scheduled to end in October 2021
  • You MUST select “Something Else” as the request type in the feedback form

• Cancel or change your order no less than 4 days before the order is scheduled to arrive

• Provide dietary restrictions
  • Please note that GetFoodNYC does not provide medically tailored meals. Meal preference options include Non-Specialty, Kosher, Halal, Vegetarian, Latin or Pan-Asian.
  • Clients observing Lent by abstaining from consuming meat may select the Vegetarian meal preference.

• Report that your delivery did not arrive
  • If your delivery was scheduled to arrive today but did not, you can make a missed delivery report after 5 PM.
  • Please note that reporting a missed delivery does not automatically issue a new delivery. GetFoodNYC will contact you if a new order needs to be sent before your next scheduled delivery. Make sure to provide an email and/or phone number.

• Report that your prepared (fresh or frozen) food was damaged and could not be consumed

• Report missing food
  • Please note that GetFoodNYC provides deliveries in 6 meal increments in two deliveries per week for up to two weeks.

• Give feedback on the quality of the food
  • Please note that the City sets nutritional guidelines and provides meal preference options. Meals are not tailored to more specific requests.

• Give feedback on the delivery driver, including complaints and compliments
  • This includes complaints about delivery drivers requesting money or credit card information to complete deliveries. Make sure to include the phone number of the driver who requested this, if available.

• Change your account information, such as updating a phone number, apartment number or other order detail

Providing an email address with your complaint will help GetFoodNYC process your complaint faster.

If your complaint is about food or delivery issues, you should include the vendor's name in your complaint details. The vendor's name can be found on the food label. 

GetFoodNYC vendors include:

• Areppas 
• Bronx Drafthouse
• Dagan 
• Dhall 
• Floridita
• FOM
• Gastranome
• Green Ap.
• Harissa
• KSP
• Landhaus
• Leche y Miel
• LIC Latin 
• MD
• Quincy Asian
• Russos 
• Sabor
• Salsa
• Uplison
• Zen Yai
• Zinnas Salad 

If you don’t know the vendor’s name, include “vendor not known” in the complaint details.

If you're having trouble logging into your account, click the "Forgot Password" link on the portal login page.

TLC Delivery Driver Assistance

Taxi and Limousine Commission (TLC) drivers no longer serve as delivery drivers for the GetFoodNYC program.

If you were a GetFoodNYC delivery driver licensed by the TLC, you can send questions and concerns to FoodDeliveryPay@tlc.nyc.gov. Make sure to include your TLC identification number in your email. 

If you are filing a claim regarding payment issues, you should also include:

• Dates that you worked delivering food
• Route ID numbers that you delivered food to (this on your receipt)
• Any information that you believe is important for your claim

GetFoodNYC Vendor Delivery Driver Assistance

If you are a delivery driver working for a GetFoodNYC vendor and have questions or concerns, including payment issues, please try to work this out through your employer first before submitting feedback to GetFoodNYC.

When submitting feedback to GetFoodNYC, make sure to include your name and the vendor you work for in the feedback form. GetFoodNYC will alert the employer of your concern.