Call 911

Call 911 to report:

  • Landlords who have locked out or forcibly removed tenants
  • Landlords who have cut off essential services such as electricity, heat, or water
  • Evictions conducted without a Warrant of Eviction or by anyone other than a City Marshal or Sheriff

Need something else?

You can get help with paying rent, learn your rights under the law, and find resources to help you stay in your home during the COVID-19 public health emergency.

For additional resources to help make ends meet, including food and financial assistance, also visit the Coronavirus (COVID-19) Resources and Support page.

If you are a commercial tenant, you can get information about financial and legal resources, including help reviewing and negotiating commercial leases, on the Coronavirus (COVID-19) and Businesses page.

Tenants are still responsible for paying rent. Your landlord can collect rent as scheduled, and if you can pay your rent, you should continue to do so.

Landlords may not charge fees for late or missed payments during the period from March 20, 2020 to August 20, 2020.

If you are facing a COVID-related hardship, you can use your security deposit as payment and repay the deposit over time.

If you need help paying your rent, you may be eligible for financial assistance.

Rent Assistance

You can learn about New York State’s COVID rental assistance program for eligible low and moderate-income households on the Emergency Rental Assistance Program (ERAP) page. 

One-Time Cash Payment

The One Shot Deal program provides a one-time cash payment to people who can’t meet an expense due to an unexpected situation or event.
To learn how to apply, visit the One Shot Deal page.

Ongoing Cash Assistance

If you need ongoing financial support to pay your rent or meet other expenses, learn about applying for cash assistance on the Public Assistance or Welfare page.

HCR COVID Rent Relief Programs 

The New York State COVID Rent Relief Programs of August 2020 and February 2021, administered by New York State Homes and Community Renewal (HCR), stopped receiving applications on February 1, 2021 and the Call Center closed on March 24, 2021.

NYCHA Residents

If your hours have been cut at work, or if you have lost your job, you can reduce your rent by completing an Interim Recertification.

Rent for public housing residents will always be 30% of the household income. If you don’t have any income now, your rent will be zero.

Learn about NYCHA's COVID-19 rent hardship policy.

You can request an Interim Recertification to have your rent reduced online, by phone, or by mail.

Online

Visit the NYCHA SelfService Portal.

By Phone

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By Mail

Call your Property Management Office to have a paper application mailed to you.

Section 8 Voucher Holders

NYCHA Section 8
If you have a Section 8 voucher from the New York City Housing Authority (NYCHA) and have experienced a loss of income, visit the NYCHA Public Housing and NYCHA Section 8 page.

HPD Section 8
If you have a Section 8 voucher from the Department of Housing Preservation and Development (HPD) and your income decreased, you can report a household income change to adjust your share of rent. Learn more on the HPD Section 8 for Tenants page.

The NYC Rent Freeze Program allows eligible seniors 62 or older and people with disabilities who live in rent regulated apartments and pay more than 30% of their monthly income on rent to freeze their rent and prevent most future increases.

For information about the Senior Citizen Rent Increase Exemption (SCRIE), visit the Rent Freeze Program for Seniors page.

For information about the Disability Rent Increase Exemption (DRIE), visit the Rent Freeze Program for Tenants with Disabilities page.

The Landlord-Tenant Mediation Project is a free, confidential program available to help resolve housing-related issues that have arisen because of COVID-19.

Trained, neutral mediators can help tenants and landlords:

  • Discuss issues such as unpaid rent, lease concerns, or move outs
  • Identify possible solutions
  • Create agreements outside of Housing Court

The program is available to everyone, regardless of immigration status.

Mediation might be a good option if:  

  • You want to settle the matter rather than go to court
  • You and your landlord know each other personally or have been discussing your issues or your situation directly

Mediation may not be a good option if:

  • You and your landlord don’t feel safe speaking with each other
  • There is a Full Order of Protection in effect between you and your landlord  
  • You currently receive rental assistance, such as FHEPS, SOTA, Section 8, or SCRIE/DRIE  
  • You live in NYCHA public housing
  • You and your landlord have ever been involved in a Housing Court case
  • Your apartment needs substantial repairs  

The Tenant Helpline can help determine whether mediation is appropriate for your situation. You can get a referral to a Community Dispute Resolution Center of NYC (CDRC) working for the Landlord-Tenant Mediation Project in your borough.

Online

Visit New York City Tenant Resource Portal.

Contact the Mayor's Office to Protect Tenants.

By Phone

Call 311 for assistance.

 

 

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Eviction Protections

The NYS COVID-19 Emergency Eviction and Foreclosure Prevention Act (CEEFPA) has been amended and extended. Tenants who are experiencing financial challenges due to COVID-19 or for whom moving would pose a risk can prevent eviction until at least January 15, 2022 if they sign and deliver a Hardship Declaration form to their landlord, to a representative of their landlord, or to their local Housing Court.  

The Hardship Declaration form is available online in multiple languages. Note that you are responsible for completing the Hardship Declaration truthfully. You should take a photo or make a copy of your signed declaration before submitting it.

Get a copy of the Hardship Declaration form.

Hardship Declaration Eligibility

You can submit a Hardship Declaration if, due to COVID-19, you have faced one or more of the following challenges: 

  • You have lost significant household income 
  • You have increased expenses related to health impacts or essential work 
  • Childcare or other family care expenses during the pandemic have negatively affected your finances 
  • You have been unable to obtain meaningful employment because of circumstances relating to COVID-19 
  • You cannot afford to move or would have difficulty securing alternative housing  
  • Vacating and moving would pose a significant health risk to you or a member of your household due to age (over 65 years old), disability status, or an underlying medical condition

After Submitting a Hardship Declaration

A Hardship Declaration protects you, whether or not a warrant of eviction was issued against you. You may even provide the Hardship Declaration to the officer charged with evicting you.  

A Hardship Declaration protects from eviction for most reasons, including for not paying rent. A Hardship Declaration does not protect you from eviction for causing an ongoing nuisance condition to other tenants or for posing a substantial danger to the safety of others. 

Note: Your landlord can challenge your hardship declaration in court. If this happens, you have a right to a hearing where the court will consider your claim of hardship. You also may be eligible for free legal services through the City’s Right to Counsel Program. 

If the court finds your hardship claim to be valid, your eviction case will be postponed until at least January 15, 2022. If the court does not find your hardship claim to be valid, then your case can move forward and might lead to an eviction. However, you can still fight your case in court, and you cannot be evicted until a judge signs an order allowing the eviction to happen. 

Other Protections from Eviction

  • Tenants who file an application for rent assistance with the Emergency Rental Assistance Program (ERAP) will have their eviction case stayed (paused) until their application is reviewed and decided by NYS. Additional protections in eviction proceedings for non-payment of rent will apply to tenants whose applications are approved, and landlords who accept ERAP payments are also restricted from evicting for an expired lease or holdover for a year after the first ERAP payment. To learn more and apply go to the Emergency Rental Assistance Program (ERAP) page. 
  • Tenants who can prove that they had financial hardship between March 7, 2020 and January 15, 2022 may have a defense in court to eviction for non-payment of rent owed during that period, under the NYS Tenant Safe Harbor Act as amended.

You cannot be evicted for nonpayment or any other reason unless the court has issued a Warrant of Eviction. Only a Marshal or Sheriff can carry out a warrant and remove tenants from their home. Landlords cannot lock out tenants. 

Pre-COVID Eviction Cases 

If you received an eviction notice before March 16, 2020, your landlord must file a motion and get permission from the housing court to evict you.  

If you are facing an eviction case that was filed on or before March 16, 2020, the case may proceed only if the Housing Court holds a status or settlement conference with the parties. 

Nonpayment Eviction Cases 

Tenants who have not yet answered a nonpayment petition filed against them must file an answer with the court. Failure to answer an eviction petition could lead to a default judgment against a tenant, which can lead to eviction. A tenant who receives a petition for a Housing Court eviction case does not need to go to the courthouse to respond in person.  

If you are in an immediate housing crisis or need eviction prevention services, please visit the Eviction Prevention and HomeBase page. 

Get Help 

If you have questions about the eviction moratorium eviction protections or other legal issues, you can contact the City’s Tenant Helpline. The Mayor's Office to Protect Tenants (MOPT) and the Mayor's Public Engagement Unit (PEU) can help you with questions about your tenancy and connect you with free legal assistance through the Human Resources Administration’s Office of Civil Justice. 

You can receive free legal services under the City’s Right-to-Counsel law if you: 

  • Are facing eviction in Housing Court or a NYCHA administrative proceeding, or  
  • Received an eviction petition, a warrant of eviction, or other Housing Court papers, or 
  • Received a notice that your eviction case is scheduled for a conference 

The Right to Counsel program, also known as Universal Access to Counsel, is now available citywide. 

Online

Visit New York City Tenant Resource Portal.

Contact the Mayor's Office to Protect Tenants.

By Phone

Call 311 for assistance.

 

 

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If you are facing eviction in Housing Court or a NYCHA administrative proceeding, you may be eligible for free legal services under the City’s Right-to-Counsel law. The Right to Counsel program, also known as Universal Access to Counsel, is now available citywide.

To find out if you are eligible for this program, contact the City’s Tenant Helpline. 

Online

Visit New York City Tenant Resource Portal.

Contact the Mayor's Office to Protect Tenants.

By Phone

Call 311 for assistance.

 

 

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Tenant Harassment

It is illegal for building owners to force tenants to leave their apartments or surrender their rights. 

Tenant harassment can include:

  • Not offering leases or lease renewals
  • Repeatedly trying to pay you to move out (buyouts)
  • Unjustified eviction notices or illegal lockouts
  • Threats and intimidation, such as late-night phone calls
  • Overcharging for a rent-regulated apartment

If you are a tenant in an apartment in New York City who is being harassed by your landlord, the Mayor's Office to Protect Tenants’ (MOPT) Tenant Helpline can provide information, help with benefits, and access to free legal assistance.

Online

Visit New York City Tenant Resource Portal.

Contact the Mayor's Office to Protect Tenants.

By Phone

Call 311 for assistance.

 

 

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Discrimination

Your landlord cannot harass or discriminate against you, kick you out, or ask you to leave your apartment because of fears or stigma around COVID-19, including harassment or discrimination on the basis of actual or perceived race, national origin, disability, or other protected classes.

If this is happening to you, you can report it to the NYC Commission on Human Rights. Learn more on the Discrimination page.

If you are facing eviction in Housing Court or a NYCHA administrative proceeding, you may be eligible for free legal services under the City’s Right-to-Counsel law. The Right to Counsel program, also known as Universal Access to Counsel, is now available citywide. To find out if you are eligible for this program, contact the City’s Tenant Helpline. 

New York City Housing Court is open for emergency cases, including if you are locked out of your home without a court order, if you need emergency repairs, or if you need critical services like heat or hot water.

You can start an emergency case electronically or over the phone and you can appear in without coming to a court building. Learn more on the Housing Court for Tenants and Landlords page.

Online

Learn more about Housing Court operations during the outbreak.

By Phone

  • Agency: New York Courts
  • Division: New York Courts Coronavirus Hotline
  • Phone Number: (833) 503-0447