You can make a complaint to the Department of Education (DOE) if you believe your child's public school is not following all health and safety protocols specific to COVID-19. 

DOE accepts complaints about all public schools, including D75, D79, 3K, Pre-K and DOE contracted Early Learn centers. 

Complaints include but are not limited to: 

• Students, staff, or anyone else not wearing masks while on school property
• Failure to follow social distancing guidelines
• Lack of available personal protective equipment (PPE)
• Failure to follow temperature and health checks outlined for the school, including concerns with submitting to random COVID-19 testing
• Ventilation concerns
• Sanitizing of school buildings

Private and charter schools must follow City and State guidelines for in-person instruction. You can report your child’s private or charter school for not following health and safety rules specific to COVID-19. 

Complaints include but are not limited to: 

• Students, staff, or visitors on school property not wearing masks when social distancing is not possible
• Students or staff not 6 feet apart while eating in a cafeteria or other eating area
• Lack of available personal protective equipment (PPE)
• Failure to follow temperature, health checks, and random COVID-19 testing rules
• Failure to provide or identify a dedicated area to separate those with COVID-19 symptoms
• Reopening plan not posted
• Log of regular cleaning/disinfection not maintained
• No designated COVID-19 Safety Coordinator

Learn more about COVID-19 health and safety guidelines for schools.

You can submit complaints and concerns about the DOE school reopening policy for public schools directly to your child’s school, including complaints about the lack of a remote learning option for the 2021-2022 school year.

To look up contact information for a public school, go to the School Finder page.

If you are a DOE employee, you can submit your complaint with your school principal.

You can also submit complaints about the policy to your district’s superintendent office. Contact information is available online.

Look up contact information for your district superintendent.