A full vacate order is in effect for the following addresses due to the the eight-alarm fire in Jackson Heights which occurred April 6, 2021:

  • 89-07 34th Avenue, Queens
  • 89-11 34th Avenue, Queens

The City of New York has developed a referral guide for those who were affected by the fire.

You can get a copy of the referral guide in English or Spanish.

Housing Preservation and Development (HPD) can provide the following:

  • Case management,
  • Housing and social service referrals
  • Temporary shelter


Email: ehs-remote@hpd.nyc.gov

By Phone

Call (212) 863-7660

Food Pantries

  • Make the Road Queens
    92-10 Roosevelt Avenue
    Jackson Heights, NY 11371
    Saturday: 8:30 AM to 4:30 PM
    (718) 565-8500
    Visit the Make The Road NY website.
  • Evangelical Church of Christ is the Light
    89-16 48th Avenue,
    Elmhurst, NY 11373
    Friday: 9 AM to 11 AM
    (347) 221-8365
  • Catholic Charities of Brooklyn and Queens
    Offers food pantry referrals, case management and HomeBase Services.
    Monday - Friday: 9 AM to 5 PM
    (718) 722-6001
  • Mount Horeb Baptist Church
    109-20 34th Avenue,
    Corona, NY 11368
    (718) 639-9066 
    Visit the Mount Horeb Baptist Church website.
  • New Life Community Development Corp
    82-10 Queens Boulevard
    Elmhurst, NY 11373
    Tuesday: 6 PM to 8 PM
    Saturday: 11 AM to 1PM
    (718) 565-9844
    Visit the New Life Community Development Corp website.
  • The Salvation Army
    Offers services including a food pantry, soup kitchen, clothing, and spiritual counseling.
    86-07 35th Avenue
    Jackson Heights, NY 11372
    (718) 335-3693
    Soup Kitchen: Monday - Friday: 11:30 AM to 1:15 PM
    Food Pantry: Tuesday - Thursday: 10 AM to 11:30 AM
  • Jewish Institute of Queens Emergency Food Program
    60-05 Woodhaven Boulevard
    Elmhurst, NY 11373
    (718) 426-9369
    Sunday: 12 PM to 1 PM
    Visit the Jewish Institute of Queens Emergency Food website.

Food Programs

  • City Harvest
    Provides a food pantry, soup kitchens, and mobile markets.
    Visit the City Harvest website.
  • American Red Cross
    The American Red Cross offers general assistance including emergency housing and immediate needs.
    (877) 733-2767
  • The Help Center at JASA
    Social services at JASA include food, legal and home care for adults ages 60 years and older.
    (212) 273-5272
    Email: help@jasa.org
    Visit the JASA website.
  • GetFood NYC can provide emergency food distribution and Grab & Go meals. Go the GetFoodNYC Emergency Home Food Delivery page for more information.

Catholic Charities Brooklyn Queens
Offers HomeBase housing assistance and move in assistance through the One-Shot Deal program.
Monday - Friday: 9 AM to 5 PM
(718) 722-6001

Neighborhood Housing Services of Queens
Offers housing services.
Joel Santos Trinidad
Email: jsantos@nhsofqueens.org
(718) 457-1017, ext: 04.

Human Resources Administration (HRA) / Department of Social Services(DSS)
The Human Resources Administration (HRA) ACCESS HRA website and free mobile app allow you to get information, apply for benefit programs, and view case information online. The income-based HRA programs offer move in assistance through the One-Shot Deal program, security deposits, HomeBase housing assistance, financial counseling, landlord and family mediation and community social services. It also provides food stamps, cash assistance, and Medicaid.

  • HRA Center in Jamaica
    165-08-88th Avenue
    Queens, NY 11432
    ​Monday - Friday: 8:30 AM to 5 PM
    (718) 523-2146 / (718) 883-8250
    Visit the HRA website.

The Mayor's Office of Immigrant Affairs (MOIA) can help community members who have lost their identification cards obtain an IDNYC.

  • You can submit immigration-related requests or ask questions to MOIA by calling (212) 788-7654 or by emailing AskMOIA@moia.nyc.gov.
  • You can also contact Queens Neighborhood Organizer, Sandro Navarro by calling (646) 427-6520 or email at snavarro@moia.nyc.gov.


New York Disaster Interfaith Services (NYDIS)
NYDIS provides referrals to spiritual care providers and trained disaster chaplains.
Monday - Friday: 9 AM to 5 PM
(212) 669-6100

The Salvation Army Greater New York

The Salvation Army Greater New York provides emotional and spiritual care services.
Monday - Friday: 9 AM to 5 PM
(212) 337-7200
Visit the Salvation Army website.

Department of Health and Mental Hygiene (DOHMH)

The Department of Health and Mental Hygiene (DOHMH) offers 24/7, confidential and multilingual crisis support services for those struggling with emotional distress or other mental health concerns, Vibrant Emotional Health administers the national Disaster Distress Helpline for SAMHSA, available to anyone in U.S., including territories, and Vibrant Emotional Health operates NYC Well for the NYC DOHMH, available to anyone in New York City.

  • NYC Well
    24-hour hotline: (888) 692-9355
    Text: “WELL” to 65173
  • Disaster Distress Helpline
    24-hour hotline: (800) 985-5990
    For Spanish, press 2.
    English text: “TalkWithUs” to 66746
    Spanish text “Hablamos” to 66746
    Visit the Disaster Distress Helpline website.

You can also get a guide on how to cope with with stressful events in English or in Spanish:

The Animal Care Centers of NYC and American Society for the Prevention of Cruelty to Animals (ASPCA) offer veterinary and medical care for pets, short-term emergency boarding, surrender services, and pet supplies.

  • ASPCA Hotline
    (800) 738-9437
    Monday - Sunday: 8 AM to 12 AM
  • Lost and Found Services
    (212) 510-7107