The City provides resources for those who were affected by Hurricane Ida.

Resources include:

• Food assistance
• Housing assistance
• Crisis support services
• Replacement IDNYC cards
• Pet assistance
• Spiritual and emotional care
• Business assistance

The following locations will be open from 8 AM to 8 PM. These locations and hours remain in place until further notice.

Bronx
PS/MS 194
2365 Waterbury Avenue
Bronx, NY 10462

Brooklyn (Red Hook)
PS 15
71 Sullivan Street
Brooklyn, NY 11231

Manhattan (Lower Central Harlem)
IS 88
215 West 114th Street
New York, NY 10026

Queens
MS 125
4602 47th Avenue
Woodside, NY 11377

Staten Island
IS 51
80 Willowbrook Road
Staten Island, NY 10302

You can request transportation assistance if you can't get to a hurricane service center using a vehicle or other transportation option.

American Red Cross

The American Red Cross offers general assistance including sheltering and immediate needs.

The City provides information about how to clean a home after a flood or sewage overflow. It is important to thoroughly clean and disinfect inside your home after a flood or sewage overflow. Flood water may contain sewage water and germs. Direct exposure may infect your eyes, skin, stomach or intestines.

These basic cleanup guidelines and health precautions are recommended:

• Do not eat or drink anything exposed to flood or sewer water.
• Wear rubber boots, gloves, and protective goggles during cleanup.
• Discard any clothing or household items that can't be thoroughly cleaned, disinfected and dried.
• Keep children, pets, and people with compromised immune systems out of contaminated areas until cleanup is complete.
• Seek professional cleaning help for homes with extensive flood damage.
• Owners who want to reoccupy residences damaged by flooding should first hire a New York State-licensed Registered Architect or Professional Engineer to assess the building's safety. If the building is not safe to occupy, the owners should seek alternative housing arrangements while repairs are made. Owners should take pictures of all damage and flood impacts and keep receipts for all repairs if they intend to apply for disaster assistance or to make an insurance claim.
• To make repairs, owners need to work with an engineer or architect who has the necessary City-authorized permits. The City advises residents to obtain two or three quotes from different contractors before beginning the work, which can vary widely in price depending on various field conditions. 
• Dry all areas and items quickly and thoroughly.
• Dry clean or wash and dry all clothing and other home items. Clean floors, furniture, and other surfaces with detergent and water.
• Stay out of deep water. Extensive flooding damage may require clean-up and restoration by professionals.

Get more cleaning tips, including how to handle sewage and mold growth.

To request the collection of storm-related bulk items, visit the Bulk Item Disposal page.

Homeowners and renters can submit a report online that a hurricane or flooding caused damage to their property.

The Damage Assessment Tool allows the City to immediately collect damage information from New Yorkers to assess the impact upon affected areas. Reporting damage with this form is for tracking purposes only. You will not be provided a confirmation number.

If your home is still experiencing flooding, because of Hurricane Ida, and you need assistance pumping out water, you can get help through the City's Service Centers.

The following locations will be open from 8 AM to 8 PM. These locations and hours remain in place until further notice.

Bronx
PS/MS 194
2365 Waterbury Avenue
Bronx, NY 10462

Brooklyn (Red Hook)
PS 15
71 Sullivan Street
Brooklyn, NY 11231

Manhattan (Lower Central Harlem)
IS 88
215 West 114th Street
New York, NY 10026

Queens
MS 125
4602 47th Avenue
Woodside, NY 11377

Staten Island
IS 51
80 Willowbrook Road
Staten Island, NY 10302

You should also report the damage to the City.

Reporting damage with this form is for tracking purposes only. You will not be provided a confirmation number.

New York City streets and highways continue to experience flooding conditions following severe weather. Expect extensive traffic delays and road closures throughout the city. Avoid unnecessary travel while clean-up operations continue.

If you must travel, New Yorkers are advised to exercise caution when traveling, especially while driving, walking, or biking, and allow for additional travel time.

You can get the latest updates on subways, buses, and more online.

Visit the Metropolitan Transportation Authority (MTA) website.